Terms of use & conditions

1. About Prism Labs

Prism Labs is a digital marketing and software development agency. We provide services including marketing and growth, brand and design, and technology and development, such as copywriting, content strategy, social media marketing, personal branding, email marketing, brand identity, UX/UI design, and custom web development.

Information on the Website is provided for general business information purposes. It does not by itself create a binding contract for services.

2. Website terms of use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for lawful personal or internal business purposes.

You must not:

• Use the Website in any way that breaches applicable law or regulation.
• Attempt to gain unauthorised access to our systems, accounts, or data.
• Introduce malware, harmful code, or disruptive automated traffic such as scraping bots that impair Website performance.
• Copy, reproduce, republish, frame, mirror, or commercially exploit Website content except as permitted by law or with our prior written consent.
• Misrepresent your affiliation with Prism Labs or use our branding without permission.

We may suspend or restrict access to the Website at any time for maintenance, security, or operational reasons.

3. Intellectual property

Unless otherwise stated, all content on the Website, including text, graphics, logos, layouts, case studies, blog articles, images, icons, and design elements, is owned by or licensed to Prism Labs and is protected by copyright, trademark, and other intellectual property laws.

You may view and download Website content for personal or internal business reference only. You may not modify, distribute, sell, lease, or create derivative works from our content without our prior written consent.

Third-party names, logos, and materials referenced in case studies or examples remain the property of their respective owners and are used for illustrative purposes.

4. User submissions and enquiries

When you submit information through our contact form, email us, or otherwise communicate with us, you confirm that the information is accurate to the best of your knowledge and that you have the right to share it with us.

You must not submit unlawful, defamatory, infringing, confidential third-party information you are not authorised to share, or content that contains malware or harmful code.

We process enquiry information in accordance with our Privacy Policy. By submitting an enquiry, you acknowledge that we may use your contact details to respond and, where permitted, to follow up about our services.

5. No professional or guaranteed outcomes

Website content, blog posts, case studies, testimonials, and marketing materials are provided for general information only. They do not constitute legal, financial, tax, or other professional advice.

Case studies, metrics, and examples describe past client work and are illustrative only. They do not guarantee similar results for any other business. Marketing, SEO, branding, and software outcomes depend on many factors outside our control, including market conditions, budget, client participation, third-party platforms, and implementation quality.

Any formal advice, commitments, or deliverables will be set out in a Client Agreement.

6. Third-party links and tools

The Website may contain links to third-party websites, tools, or platforms, including scheduling services such as Topmate, project demos, social platforms, and client or partner sites.

We do not control and are not responsible for third-party websites or services. Your use of them is at your own risk and subject to their terms and privacy policies.

Linking to a third-party service does not mean we endorse all content, policies, or practices of that provider.

7. Services and client engagements

If you wish to engage Prism Labs, we will usually provide a proposal or scope document describing the services, deliverables, assumptions, timeline, and fees.

Services may include strategy, creative production, campaign management, website or application development, CRM or automation setup, analytics configuration, and related consulting or implementation work.

We will perform services with reasonable skill and care, in line with the agreed scope. Any additional work outside the agreed scope may require a change request and additional fees.

8. Client responsibilities

To deliver services effectively, clients are responsible for:

• Providing timely access to relevant information, brand assets, accounts, approvals, and stakeholders.
• Ensuring they have rights to any materials, data, logos, customer lists, or content they supply to us.
• Reviewing and approving deliverables within agreed timeframes.
• Complying with applicable laws in their industry and territory, including advertising standards, email marketing rules, data protection requirements, and platform policies for services such as Google Ads, Meta, LinkedIn, or email providers.

Delays caused by missing inputs, late approvals, or third-party platform restrictions may affect timelines and are not our responsibility unless we have expressly agreed otherwise in writing.

9. Fees, invoices, and payment

Fees, payment schedules, deposits, and expenses will be set out in the relevant Client Agreement or invoice.

Unless otherwise agreed in writing:

• Invoices are payable within the period stated on the invoice.
• We may suspend work if invoices are overdue.
• Fees are exclusive of applicable taxes, which will be added where required.
• Third-party costs such as ad spend, software subscriptions, stock assets, plugins, domains, hosting, or paid tools are usually payable by the client unless expressly included in our fee.

Late payment may attract interest or recovery costs where permitted by law.

10. Confidentiality

Each party may receive confidential information from the other during an engagement. Both parties agree to use confidential information only for the purpose of the engagement and to protect it with reasonable care.

Confidential information does not include information that is public without breach, already known lawfully, independently developed, or required to be disclosed by law or regulatory authority.

Specific confidentiality terms may also appear in a Client Agreement or non-disclosure agreement.

11. Intellectual property in client work

Ownership and licence terms for deliverables will be set out in the Client Agreement.

Unless otherwise agreed:

• Pre-existing materials, tools, frameworks, templates, methods, and know-how owned by Prism Labs before or outside the engagement remain our property.
• Upon full payment of agreed fees, clients typically receive ownership or a licence to final agreed deliverables created specifically for them, excluding our pre-existing materials and generic reusable components.
• We may display non-confidential completed work in our portfolio, case studies, or marketing materials unless the client requests otherwise in writing before delivery.

Clients must not remove proprietary notices or misrepresent authorship where attribution is required.

12. Warranties and disclaimers

Except as expressly stated in a Client Agreement, the Website and any preliminary information we provide are offered on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free from security vulnerabilities, or that marketing or development work will achieve specific rankings, traffic, revenue, or conversion outcomes.

13. Limitation of liability

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, Prism Labs shall not be liable for any indirect, incidental, special, consequential, or punitive loss, or for loss of profits, revenue, business, goodwill, data, or anticipated savings arising from use of the Website or from services, whether based in contract, tort, negligence, or otherwise.

Subject to the above, our total aggregate liability arising out of or in connection with the Website or any services shall not exceed the greater of:

• the total fees paid by you to us for the specific services giving rise to the claim in the three months before the event; or
• one hundred pounds sterling (£100) for Website-only claims where no paid services were provided.

Any claim must be brought within one year of the date the claiming party knew or ought reasonably to have known of the facts giving rise to the claim, unless a longer period is required by law.

14. Indemnity

You agree to indemnify and hold harmless Prism Labs from claims, losses, damages, liabilities, and reasonable costs arising out of:

• your misuse of the Website;
• your breach of these Terms;
• content, data, or materials you provide to us without proper rights or licences;
• your breach of applicable law or third-party platform terms in connection with services we perform at your direction.

This indemnity does not apply to the extent a claim arises from our wilful misconduct or breach of a Client Agreement.

15. Term, suspension, and termination

For Website use, we may modify or discontinue any part of the Website at any time.

For client services, termination rights will usually be set out in the Client Agreement. Unless otherwise agreed, either party may terminate for material breach if the breach is not remedied within a reasonable period after written notice.

Upon termination, clients remain responsible for fees for work performed and committed third-party costs up to the termination date. Provisions that by nature should survive termination, including confidentiality, intellectual property, payment, liability limits, and governing law, will continue to apply.

16. Privacy and data protection

Our collection and use of personal data is described in our Privacy Policy. When we process personal data on behalf of a client, we will do so in accordance with applicable data protection law and any data processing terms in the Client Agreement.

17. General

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect.

Our failure to enforce any provision is not a waiver of that provision.

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a reorganisation, merger, sale, or transfer of business.

These Terms, together with any applicable Client Agreement and our Privacy Policy, constitute the entire agreement regarding Website use unless otherwise agreed in writing.

18. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them or the Website shall be governed by the laws of England and Wales, without regard to conflict of law principles.

The courts of England and Wales shall have exclusive jurisdiction, except that we may seek injunctive or equitable relief in any competent jurisdiction to protect our intellectual property or confidential information.

If you are a consumer in a jurisdiction that gives you mandatory local rights, nothing in these Terms limits those non-waivable rights.

19. Contact us

If you have questions about these Terms, please contact us at hello@prismlabs.ltd or through our

contact page